Workplace Compliance Training in Infection Prevention for COVID-19
COVID SMART FAQ2020-10-07T03:33:47-07:00

Frequently Asked Questions

Where’s my Certificate?2020-11-05T08:47:50-08:00
As the certificates are unique to each individual, they can sometimes take up to 15 minutes to generate once the course is completed. Wash your hands, go grab a coffee, by the time you get back, refresh your browser and you should be able to download your Certificate. If not, Contact Us and we’ll be happy to help.
I need to log back in and finish the training2020-11-05T09:29:26-08:00

We get it. Phones ring, the dog needs to go out, stuff happens. It can be hard to complete a 7 module course in one sitting. No problem! To pick back up right where you left off, just do the following:

  1. Visit
  2. Click Returning User / Log In
  3. Enter the email and password you used to register for the course

If you’ve already registered, there is no need to re-enter the Access Code.

I can’t log in and take the course2020-11-05T09:28:48-08:00

The COVID SMART training is a web-based Javascript application. Some company firewalls and even browser plugins can prevent it from running. If you cannot get the training to load in your browser, try the following:

  1. Use a modern, standards-based browser. That means Chrome, Firefox, Edge or Safari. Even Microsoft has moved on from Internet Explorer.
  2. Try a Private (or Incognito) browser window to eliminate cookies and trackers.
  3. Turn off ad blockers or anything that might try to block Javascript.
  4. Try to access the course on a device outside your corporate network, like your home computer, or a smartphone or tablet using a cellular network.
  5. Ask your IT department to “whitelist” the domain in the company firewall settings.

We also offer the COVID SMART training in SCORM 1.2 format in English and Spanish. This is an ideal option for companies with their own LMS system. Contact our Sales team for more information on this option.

Discount coupons and Access codes2020-11-17T09:31:17-08:00

COVID SMART is a workplace training course that you can purchase for yourself, or your entire business.

After purchase, you will receive a unique ACCESS CODE which unlocks the course. If you purchase the course for your company, the same ACCESS CODE works for your entire organization.

Upon registration, you will receive your ACCESS CODE with simple instructions on how to use it and take the course.


You may also have a DISCOUNT COUPON that will provide a reduced price for purchasing the course for your Company.

A DISCOUNT COUPON is entered during purchase. Once applied, the total price will change to reflect the discount.

Note: ACCESS CODES and DISCOUNT COUPONS do not apply to Individual Course purchases. Upon payment and registration, you’ll link directly to the Training Portal to take the course.

What is the process for getting re-certified in the future?2020-11-17T09:25:21-08:00

Certification will last for one year. At the end of 12 months employees will need to re-certify.

What if a sponsor wanted to make this program available to an entire school district, or a city?2020-06-08T12:48:46-07:00

YES we love this idea. Our primary objective is to put this information in front of as many people as possible. Please contact us to discuss how we can help you make a bulk purchase possible.

What is the business model?2020-06-08T12:49:51-07:00

Our business model is to charge the lowest amount we can on a per-student basis to recover our costs. Alternatively, we are also exploring the possibility of sponsorship to defray the costs for some groups, and in-kind donations of cloud computing capacity to reduce costs.

Is there a cost for this program?2020-06-08T12:50:32-07:00

YES, there is a cost for the program, and we do our best to keep it as low as possible. We are unfortunately not able to offer the program free of charge because we incur expense every time the program is served to an end user. We also have costs in maintaining the certification.

Is the program available in every Country, and in every language?2020-10-07T18:59:27-07:00


The course is available in English and Spanish. More languages are in production. These programs will be released as soon as they are finished.

Is the program accessible to those who have hearing disabilities, or visual disabilities?2020-06-08T12:59:43-07:00

YES. The program is accessible for these users.

Does the program work for schools, or educational institutions?2020-06-08T12:54:00-07:00

YES.  The program is appropriate for all audiences, especially adults.

I work in an industry with special requirements around best practices. Can this program be customized for my industry?2020-06-08T13:00:23-07:00

YES. The program can be customized for the specific needs of entire industries or individual organizations. A minimal fee applies for the creation of custom modules.

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